Audi car hires in Gatwick

The overall experience was very good

Ordered a Tesla model Y, but got a car that was smaller, no autopilot, half hp, no supercharging

Car had damage and maintenance issues

The gentleman at the pick up was rude and arrogant. I have rented often from Europcar in Britain and have never had such rude service. I arrived early for the pick up and was made to wait 2 hours for a car which was already on the lot and unclean. He kept requesting that I upgrade my insurance or provide, by snail mail, a copy of my insurance policy or I would not be allowed to drive the car off the lot. I might add, he did indeed have a waiver form on site for this situation. He blatantly accused myself and daughter of being racist for not wanting to deal with him when my 2 hour penalty for being early was expired - simply did not want to aggravate an already horrid experience. I asked for a supervisor and was told he was the supervisor. The car return was easy and very pleasant.

Picking up the vehicle in Gatwick was easy. What wasn't great was being told the vehicle had no insurance just the rental cost was done with Kayak. I had to pay nearly the same price as the rental for the insurance before they would let me leave with the vehicle. The vehicle was an older car 2019 with marks and scratches all over it. Near bald worn-out tires on the front and what sounded like metal to metal (brake pads worn out) on the front brakes. Having to stop right away after pick up and fill it with windshield washer fluid shows that they hadn't even looked at it before sending it straight out on another rental. I won't be using Europcar again.

great customer service from eurostar