BMW car hires in Gatwick

The overall experience was very good

Ordered a Tesla model Y, but got a car that was smaller, no autopilot, half hp, no supercharging

Car had damage and maintenance issues

Car was dirty when I receive it , and when its come time to return it at 7am I was waiting more than one hour for the office to open They block more than 2000$ for security even with the insurance that I pay before I scratch a little with the front bumper, and now I try to contact them to see what’s they gonna charge me for that but until now no answer Very bad company I will no do business with them in the futur I send this experience in my Facebook group to not use this company

No pick up from the airport. Had to take a taxi. It’s been 10 days now and my deposit has not been refunded yet.

I had a couple obstacles in my experience. I rented a pick up truck with plates from tamaulipas. I mention that because that could get you pulled over by the police. They explained to me that they have a sticker on the window that gives permission to drive the car in the city and you have to explain that to the police. "Just in case you get stopped". It was stressful having to worry about being stopped. Then they had to change my truck because a permit was expired. They had checked when I picked up and said it was fine. I had to pause my day to wait for then an hour to get a new truck. The truck was in good condition at least.

Absolutely faultless, staff for pick up & drop off were very professional and friendly, car was spotless and very comfortable.

Staff was not friendly, lied to us and scammed us. Told us our reservation was cancelled due to not picking up the car in time, even though they were the ones who closed their office early and then never refunded the money.

We were not notified that we would need to pay $1,000 USD (not refundable) and a $250 USD deposit (potentially refundable) for insurance in Mexico until we arrived to pick up the car.

The gentleman at the pick up was rude and arrogant. I have rented often from Europcar in Britain and have never had such rude service. I arrived early for the pick up and was made to wait 2 hours for a car which was already on the lot and unclean. He kept requesting that I upgrade my insurance or provide, by snail mail, a copy of my insurance policy or I would not be allowed to drive the car off the lot. I might add, he did indeed have a waiver form on site for this situation. He blatantly accused myself and daughter of being racist for not wanting to deal with him when my 2 hour penalty for being early was expired - simply did not want to aggravate an already horrid experience. I asked for a supervisor and was told he was the supervisor. The car return was easy and very pleasant.

Picking up the vehicle in Gatwick was easy. What wasn't great was being told the vehicle had no insurance just the rental cost was done with Kayak. I had to pay nearly the same price as the rental for the insurance before they would let me leave with the vehicle. The vehicle was an older car 2019 with marks and scratches all over it. Near bald worn-out tires on the front and what sounded like metal to metal (brake pads worn out) on the front brakes. Having to stop right away after pick up and fill it with windshield washer fluid shows that they hadn't even looked at it before sending it straight out on another rental. I won't be using Europcar again.

great customer service from eurostar