How can we help?

Find answers to the most frequently asked questions about momondo, our site and how we work. If your question isn't answered, please reach out to us via the feedback form

Warning

A number of people have been contacted by phone, WhatsApp and email by individuals claiming to represent momondo, offering to book them a trip and requesting direct credit card or wire transfer payment. Some were also asked to provide their passport and identity card numbers. These direct emails, WhatsApp messages or calls do not come from momondo, but from imposters who are trying to defraud you, or act with other malicious intent. Do not provide your credit card details, nor wire money to any bank account. If you have provided your credit card number, contact the issuing bank to block your card. If you have provided your passport or identity card number, contact your police station.

Frequently Asked Questions

How momondo works

How does momondo work?

How are the results ranked?

What is included in the prices displayed on momondo?

How we work with other companies

How often do prices change?

Do your results list all available results?

Flights

How do I search for multi-city flights?

Can I search and book in my preferred currency?

The currency is different once I’ve redirected

First, business and premium class tickets

Prices for children and infants

Minors travelling alone

Group bookings

Open return tickets

I’m experiencing problems with the supplier’s website

I’m experiencing problems when using momondo

How do I find the best price?

Why does the price sometimes change once I’ve redirected?

Why are the prices in Price Calendar, Anywhere Search and Trip Finder sometimes different than the prices in the search result?

Can you give me a quote?

Why does the price sometimes change when searching for more than one person?

Does momondo use cookies to raise the price?

Why is there a difference in price between the app and website?

What’s included in the prices shown on momondo?

Who should I contact if I have questions about my booking?

Where is my booking confirmation?

Changes, cancellations and refunds

How will I know if my bookings have gone through?

I entered the wrong email address

My booking was cancelled

How do I pay for my booking?

My card was charged but I didn’t receive my booking confirmation

I think I have been overcharged

Can I trust the suppliers on your site?

Luggage

Travelling with pets

Visas, passports and travel documentation

Hotels

Can I search and book in my preferred currency?

The currency is different once I’ve redirected

I’m experiencing problems when using momondo

I’m experiencing problems with the hotel supplier’s website

How do you sort the hotel prices?

Why does the price sometimes change once I’ve redirected?

Can you give me a quote?

Does momondo use cookies to raise the price?

Why is there a difference in price between the app and website?

Where is my booking confirmation?

How do I pay for my hotel booking?

How do I find the hotel’s contact details?

Cars

Can I drop the car off at a different location?

How do I book satnav, child seats or other extras?

Who should I contact if I have questions about my car hire booking?

Where is my car hire booking confirmation?

How do I pay for my car hire?

Profile

What is a momondo profile?

How do I create or remove a Price Alert?

Why can’t I see my bookings made using momondo when logged in to my profile?

How do I edit my personal information?

How did you get my picture on your website/app?

How do I unsubscribe from your newsletters?

What is Trips?

How do I merge two Trips together?

I’ve saved a flight or hotel result to Trips, and now I would like to book it … what do I do?

What happens when I connect my inbox?

Contact

Momondo A/S Farvergade 10, 1 DK-1463 Copenhagen K Danmark

Company registration Denmark, CVR 20181397

Remember

We are not a travel agency, and we don’t sell tickets. If you have questions concerning a booking, please contact the travel agency or airline company

Feedback

If you'd like to send us feedback or have any enquiries regarding the momondo site, please use this feedback form.

A little bit about momondo

How momondo works and why it's free for you

Get the best deals

We search and compare real-time prices on flights, hotels and cars so you can find the cheapest, quickest and best travel deals

100% price transparency

The prices you see are never affected by your searches, no matter how many you make. We do not use cookies to adjust or increase prices.

Trusted and free

We’re completely free to use – no hidden charges or fees – and we’re endorsed by Frommer’s, CNN and the New York Times