Car hires in Grand Canyon Village, Arizona

We paid for a full size SUV and received an Infiniti SUV that has some transmission issues. After driving for a day we determined it wasn’t safe so requested AC exchange. Called the 800# to discuss options, we drove to the closest Enterprise location in Flagstaff, AZ. They were very helpful but didn’t have a large enough vehicle, they suggested we go to the Flagstaff Pulliam airport location. We drove the additional 15 minutes out there and were greeted by Tiffany who acted as if I was lying about the car issues, even rolled her eyes at me. We told them we would not be driving that Infiniti home that night. Again, they didn’t have any full size SUVs (although there were several in the lot) and we were offered a 2 door Charger. Our group was going to be 5 adults with luggage which is why we reserved a FULL SIZE SUV. We need a vehicle so we took it knowing that I would be speaking with customer service immediately based on Tiffany’s attitude and our dissatisfaction. After speaking with Ivan at customer service he located a minivan and reserved it at the Route 66 Enterprise location, or so we thought. We arrived at that location to find out the van has been moved to the airport location. So back we go to the airport to switch into the THIRD CAR IN THREE DAYS. The van was dirty, trash in the console and crumbs in the seats. I had also paid for SiriusXM radio which didn’t work for almost a day and a half. We communicated that issue to the manager Ben at the Flagstaff airport several times. Needless to say I have never been so disappointed in how this entire situation was handled. Knowing your customer is upset and inconvenienced I feel like the Alamo employees should do what it takes to make them happy. That didn’t happen. I would appreciate someone from Alamo reaching out to me to discuss how to make this right.

My reservation never went through. When I reserved again, which was confirmed, I was still refused a vehicle.

The car had low tire pressure after driving for a little bit that we had to fix. Other than that it was good.

Enterprise desk was open late at FLG. Rental pick up and drop off process was easy and smooth

Staff was rude and they told us we were out of luck because the didn’t have any more cars

The pickup process could have been a bit better. The car was pulled up to the curb and sat there without knowing if it was for you or not. Process could be a little better defined.

When the airlines failed to inform us of a cancelled flight and we had to scramble to find a way home, Avis was very considerate of our predicament and discounted our change to drop-off location with a greatly discounter fee. Avis, we will be back!

The staff that I picked up the car from was super kind. We did call ahead before the pickup and asked to pick up the car a day later and they said that would be ok. when we called the day of the pickup they were unaware of the pickup day switch. they were very accommodating though and hooked is up with another car. all good!

Cancelled car. No others cars were available to be picked up on arrival. The tried in my international mobile which was not In use. An email would had been appreciated.

Stay open later in the evenings would have been nice. Our airplane arrived around 9 pm it would have been nice to have gotten the CR then rather than coming back to airport the next day.

I would definitely rent from Hertz again I arrived late in Flagstaff and they closed at 4 pm so I took a taxi to my hotel and the next morning they came and got me from my hotel. Hertz was awesome thank you for everything. Their employees were very kind and courteous people.