Don’t bother unless you like to be frustrated & waste time. 2 shuttles from LAX, & the first shuttle drops you at a “depot” which is really a street corner without seats or covering from the hot sun. Then when you call for the second shuttle, no one answers. The second shuttle was a van without enough room for the hot & tired customers. The office is in a tacky industrial area. The office is dirty, dingy & way too crowded with no where to sit either inside or out during the excessively long wait for help. Fees are tacked on. I paid Kayak for added insurance coverage then was told I’d have to buy Green Motion/U-Save insurance, too, as they didn’t honor the insurance through the Kayak site OR add my own insurance. The office is ONLY open 8:00AM-6:00PM & no extended shuttle, so fend for yourself if you have early & evening flights. The clerk didn’t know what he was doing & another person had to come over to correct everything. Even though I picked up the car 2hours late & had written documentation the return time had been adjusted, it wasn’t. So 2 hours before the return time I started receiving calls as to why the car had not been returned & that my time could be extended for a fee. Never had such a difficult, time consuming, annoying experience renting a car, even in foreign countries! Oh, and 5 days later the $250. Deposit still hasn’t been returned! Worst car rental experience of my life! Avoid & go with a reputable company. Also, don NOT use Kayak to book. Go directly to the rental car company to avoid a bunch of undisclosed fees!