Car Hire in Latin America

Very friendly and polite.

The office staff was very professional. Price for 9 passengers van was very competitive. They even offered pick up and drop off at El Dorado International Airport.

Excellent service at the pickup in Bogota, Diego did a very good job and made everything very clear for us about our options while renting a car. The service at the drop off was good and fast.

This was one of the worst car rentals I have ever experienced. When I went to pick it up they required more documentation than I felt was necessary. I had to get a taxi back to my hotel and back to the rental car company. As I was filling out the paperwork I saw them messing with the tailgate which was having a hard time closing. Then was told that I couldn't drop off the car before the branch opened (my buss left at 7:30 and they open at 9;00 AM) after a few phone calls I can drop it off early but for an additional $50 (USD). I don't have many options so I had to agree. Then I get the car and it is not only dirty but there is gooey unknown substances all over the back seat. after a few minutes on the road (after being ensured the tailgate was fixed) the door open charm starts in. The tailgate gave me problems the entire time I had the car. Upon drop off I asked for a ride to the bus station, about 2 miles away. (since I paid $50 to drop off early) they called a cab and had me wait outside. I will never rent from this company again.

Really Bad experience, Scamming techniques, Extortion. Save yourself the trouble and go with Hertz.

Our SUV was great! It was clean, and we were very comfortable. It held five passengers and our bags. Gas mileage was great and there were absolutely no problems with any aspect of the rental.

would have liked a newer model vehicle. Agent was really friendly and helpful offering local information. Within walking distance from cruise ship.

When I arrived to pick the car up, they said the car was unavailable

I never rented the car with them. When we arrived the man who were on the Avis front desk at Crowne Plaza Corobicí Hotel decided that he didn’t want to rent the car to us. So we never got the car and it was a big problem for us and our family vacation.

Dodge SUV was a very comfortable car for a 6,000km trip across the Mexican Sierras. Modern technologies in a nice package. Insurance a bit pricey but overall worthy experience. Staff was friendly despite huge traffic and many customers.

They play with the price Very bad experience

Renting in Mexico is a nightmare. When I declined their “optional” insurance, they put a &2,200 hold on my credit card. In order for them to remove the hold on my credit card I was forced to take the insurance. Credit card holds are typically $250. Hertz Mexico has lost their minds. When I told them to just keep the rental and I would find transportation, he then told me I would have to pay at least one day because he had written the contract. Absolutely terrible service!

The ad never said that the insurance fee Is the doble of the rental. And the servir provide by the budget employee was unpolite and bad.

Felt sort of corralled into the upgrade I got. Booked a 7p 4x4 online and was told in person it was only 2WD. Was then told the Land Cruiser I got was the only one left on the lot. 3 hours later my brother in law got a Land Cruiser and was told it was the last one on the lot.

Budget in Costa Rica, our flight was delayed so we called the 1800 number where an automated message told us that 'if your flight is delayed, not to worry they have the flight info and will hold on to your car, even if they don't have the flight number we hold your vehicle for 24hrs' So that was a relief until we got to the Budget booth in the airport where they told us they didn't have our car and that we should have let them know. I told them we called and heard the message and they responded with 'oh you didn't call the Costa Rica line' They ended up having a car we could use but it was a larger more expensive SUV and needed 'a better insurance package' so we had to pay more than we 'budgeted' for. Use another car rental place in Costa Rica there's lots to choose from.