Car hires in Southwest, Reno

Our flight was delayed and HERTZ gave away my rental because we got in late. Clearly NOT OUR FAULT. It was already paid in full. This was most ridiculous thing I’ve ever heard of or experienced. They didn’t even offer us an instant refund or just refund immediately and now I have to deal with their customer service for no reason. On top of everything else we had to pay an additional $300 for Ubers to and from Reno airport

I had a reservation and I got their before 9:00am and they saw that I had a reservation; but said they had a glitch in their system and put me on a list and try helping me and hid in the back behind a door in office and said we will not have a car into after 1:00 pm and totally left me hanging!! I had to get to work and had no ride? It was a horrible day!! Thanks

So many things were horrible with this rental. First, we didn’t realize it was offsite pickup. That would have been ok, but for the fact they have no shuttle. We had to get a taxi to take us there. Uber wanted $23 to go 2 miles. Then, the car was dirty inside - had not been vacuumed at all. It was impossible to adjust the seat to make it comfortable. When we were in Tahoe, a light came on - “Engine Malfunction - get inspection!” This was pretty scary. It took 3 calls over 45 minutes to get roadside assistance on the line. He told us to take the car to the Hertz rental at the Ritz Carlton in Tahoe, or the one at the Truckee airport. The next day, I called both locations (Googled their numbers), and neither number was correct. I then called customer support, but couldn’t reach anyone. I called every number on the rental agreement (5 different ones), but all went to the same automated number where you can’t speak to anyone. I called roadside assistance again, but an automated message told me there was no one to help me, and then disconnected me. I finally called the location I rented the car from and she told me there were no Hertz locations at either location, and didn’t know why roadside assistance told me there were alternate locations. I then asked her what to do since I wasn’t able to reach roadside assistance. She told me that if the car broke down, to call roadside assistance for a tow. I asked her how we get back to Reno, and she said to ride in the tow truck. I told her that my mother and I were traveling together with four pieces of luggage, and we’d never fit in a tow truck. She told me they wouldn’t pay for a taxi or Uber. This was Hertz, not a half-rate company. It was extremely disappointing from the company that prides itself for being number one!

They would not give me a car even though it was paid in full. they left me stranded at Reno airport. Rose was beyond rude as was Jackie.

We waited an hour to just get to the counter. Then another 45 mins to get the car

Smallest airport ever and everyone was out to lunch so only one line was open and we stood there for 30 minutes and it never moved. Would've taken 2 hours to get to the front and we would've missed our boat reservation so we had no choice but to rent a second car from Enterprise.