Car hires in Sunland-Tujunga, Los Angeles

I made the reservation and when I got there, they told me they could not honor it. Really sucks.

We forgot something valuable in the car and we’re given the runaround to get it back. We were told they didn’t find it and were even questioned that we may have left it elsewhere - by the manager of all people - only suddenly item appeared when we demanded to see video footage. Be your own advocate!

A) i needed it in LAX B) car had been previously wrecked and repaired wrong so the dashboard would indicate many errors at night time (regarding several safety sensors) It only happened at night. Not visible damages As a result ouldnt drive it at night

1. When picking up, we initially had to go down to the parking garage area because no one was at the indoor rental counter, but an associate came and asked us to come back to the indoor counter after we had waited in line for a minute. The check out process wasn't too long, maybe 15 minutes in total, but it could have been more smooth. 2. Small nit, but we are not frequent electric vehicle drivers and don't really know much about charging them. It might have been nice to have the person at the desk give us a few suggestions about where to find chargers (usually available at a hotel, do / don't go to Tesla supercharger stations) and what cable is needed. We kind of just assumed we'd be able to figure it out when we left. 3. Leaving the shared rental lot itself was very slow. There was actually only one car in front of us, but they took I would guess 5+ minutes to deal with them. There was only one attendant on duty though, so we had to wait. 4. This may be an issue with Google Map directions, but it directed us on the 2 lane road shared with cars picking up and dropping off travelers. That road was backed up. If we could have approached the drop off from a different direction, it would have saved us ~5 minutes, I think.

Car was fine, clean, everything as expected. Pick up was way too long- waited an hour in line. Thank goodness our car was ready, but there were multiple people sitting and waiting for their car to be ready (after waiting in line for 45-50 min)!

We had a very new 2022 Nissan Pathfinder that served our needs exceptionally well. Very comfortable.