Car Hire in U.S. Route 62

All good.

Stains on car seat

They refused my international DL because my name in English was written right to left. Yet other rental companies had accepted it without any issues

They didn't have my vehicle ready at my scheduled pick-up time and I was told I may not receive the type of vehicle I had booked months in advance. They did end up getting it but it was over an hour past when I needed it.

I felt $200 was a bit much for driving the vehicle 30 miles.

Chevy Malibu looks nicer.

Free upgrade. Was able to find a car.

The counter agent was friendly, quick and a pleasure dealing with. The car choices were good and I didn’t feel like I got the “bait and switch” treatment I have received from others before.

The customer service is outstanding

Great!

Everything was great. Will rent from them again thanks.

The people at this location were some of the most rude I have ever encountered. We arrived at 2:45 for our 2 pm reservation (flight delayed) and were told our SUV had been given away since we were late. The “only car” they had was a Kia small sedan, that smelled of smoke, was falling apart and very small. I cannot even relate how maddening this experience was.

Would not allow rental because renter had no Drivers License but ID and credit card. Driver was to be added at rental time. Driver unable to use credit card nothing open avis charged $50 on original renters credit card. Went to Payless

I rented a premium car (Passat, Altima, etc) and got the counter to hear "sorry they never brought us your car". They tried to pawn some Kia's, etc but ended up giving me a RAM truck. Truck was nice & clean but after 2 miles down the road on freeway the check engine light came on and cutoff while going 55 on freeway. I started it back up and soon cutoff again once over 50MPH. Please mind you this is a 2-ton truck with very little control when engine dies (power brakes/steering). I called the local rental co and the suggested I take it to airport since I was so close and could take side roads under 50MPH. Airport Avis was very rude and said the company I rented from was a "franchise" and we are "corporate" and that I needed to drive it back to them for the exchange. I spoke to a manager and made it clear the engine died twice on I270 over 50MPH but they could care less. I took back roads back to the local Avis but they didn't have a clean ready car. They were kind and setup a Ford Edge for me to go back to airport to exchange. Car wasn't cleaned but she knew I needed a car to get back to the wide assortment of option at Avis Columbus Airport. Finally got my "premium" Chevy Malibu at Avis airport and went on my way. 2 days later I get an alert via phone of a $106 charge for the 1-day rental of the dirty Ford Edge. I called Avis and spent 2 hours telling them the story. They finally refunded me after I threated to call my CC company and dispute. I've rented 100's of cars in my life and never had such a poor experience such as this.

We were given the wrong car and had to go back to the counter for the correct vehicle.

While Payless advertise a 100% smoke-free fleet rental car had definitely been smoked in. I tried to clear the air every time I got in it losing a can of febreze but could never overcome the smoking stench. Additionally, the car had numerous dings and the transmission made noise whenever it was in gear. The car definitely had mechanical, cosmetic, and smoking odor problems.

One very small complaint...I stood in line for about 30 minutes at pickup.

The rental car was absolutely filthy and the previous renter smoked in the car. I don’t believe Payless even looked at the car for cleanliness

Customer services was top notch. Andrea from National was great - very friendly and gave her business card in the event anything went wrong. Pick up and drop off were both easy and enjoyable.

Much better price than other vendors.

National was just fine in terms of all the pick up/drop off functions, I'd use them again. But currently the price for a car is way out of proportion. It could have been due to the July 4th weekend, but I'll start looking for alternatives when I can!

The car turned out to be fine, but the pick up was less than stellar. The staff is less interested in helping you and more interested in rushing through the paperwork to get you out of their hair. I was the only one there. It wouldn’t have taken any effort to answer my questions. Instead, I got sullen “I don’t know”s and a “That’s all me have”. There was a real feel of “take it if leave it.”

Better description of exactly what auto is available, other than that, good job

The wait was long picking up…..drop off was easy