All reviews
Service
Spa was charged extra
The staff were very efficient and helpful - facilities were good and position -
Elegant traditional plush interiors with an English flair. Love the spa and pool outdoor and indoor
There was construction going on and our room had inner yard view where the construction noise was disturbing
Incredible services, the luxury on the details and the location are second to none
N/A
Fabulous stay in this traditional Madrid favourite. Lovely rooms, fine bathrooms. Enjoyed the afternoon tea and drinks in their bar and lounge.
Probably too much furniture in the room. I’d remove one of the tables at least. Other than that great.
Overall the Wellington is a beautiful hotel with elegant sumptuous decor. However, the best part of this hotel is its staff, who goes truly above and beyond to assist their clients and make them feel at home.
Not super fond of the moisturiser/soap offered in-room, it dries my skin.
Everything.
My room had elétricas issues.
Location and size of rooms.
My first room, 402, had an electricity problem.
Location is a big bonus for this traditional hotel. Walkable to many of the main sights in Madrid and excellent for wandering the Retiro Park. The VIP lounge was handy to have for snacks and coffee and of course a lovely terrace. Juan at the VIP club was excellent and very helpful!
I did expect a larger room with more comfortable beds and perhaps a pillow menu. I requested a different pillow late at night and had to call twice before I actually got one. Air conditioning was also a problem since it would not cool as much as we needed. Had a repair guy in our room at 2.00 am in the morning checking the vent and changing something which helped a little and had to request a fan....Read more
The breakfast buffet was excellent as was the service if you requested a la carte. The hotel has a great location, excellent staff and we were very happy to stay there.
