Toyota car hires in Lisbon

Place is a scam. Showed up an hour late for car rental, all small cars were taken so made us pay an additional 100euros to use a larger car and charged us for all upgrade insurance options in order to use it. Buyer beware if you don’t have an international drivers license they will overcharge you to compensate for this.

Car was good. But it took more then 2 hours to get it! Staff tried and tried to sell me the ensurece, they told that everything was ok, but then all started again. When I became very angry the renting started to go on.

There was no car, they said not confirmed, and I’m charged it’s fraud

We made a reservation for 6pm. We arrived a bit late at 6:20pm and everyone was gone. Wasn't easy to find because there's no outside sign and it's inside another company's garage. Tried calling the number and got no response (thus the delay trying to find the location) To find where the staff was, a worker from another company in the building gave the sixt team a call on their personal numbers and apparently everyone already went home. Was very surprising considering it's next to the airport to have it close so early. We had plans in the south that night so we had to find another booking at another company last minute. Never received a call, email, etc asking where we were.

Super quick, friendly and helpful. Car was in great condition.

Free upgrade. Pleasant helpful staff. No hassle return.

A Disingenuous company who didn't mark up all the damage to the tired car they gave us, refused to update the damage report, refused to look at the car on return and then charged us 450 euros for damage we didn't do. We used them because they were cheap. If you use them make sure you check the car and get their agreement prior to driving away, but if I were you I would use a more reputable company. we will never use them again.

Long que waited over 45 mins for pick up. Vehicle had so much damage - and not cleaned.

Pick up process is incredibly complicated. They make you wait in queue to go up to the counter where they confirm your information only to be told to go fill in your document information at a kiosk. You then have to wait again to back to the same counter once you’ve filled all the information in. I did not like how this agency takes a fuel deposit, this was not mentioned anywhere prior to hiring the car.

Buyer beware!!! We arrived into Lisbon at 11pm. When we found the counter, the reservation was there, but instead of the automatic economy car we requested, they had us in for an e-car. Our itinerary was far too extensive to have to charge a car for 4 hrs every 200km. When I refused the car, they charged us double. There was nothing we could do but pay double for the car we previously booked. Since I got the extra insurance with the third party booking company, they told me I didn’t need it with them and later in the week, I found out we had no insurance on this vehicle. How disappointing this whole experience has been. After multiple attempts, I’m still trying to get this resolved. But I’ve yet to hear back from the person I finally managed to connect with while in Spain. I think it’s only fair to get the price originally quoted with the itinerary I still have! Obviously I would like my originally quoted price. Very unhappy customer!

all is ok

Carjet, the broker cancelled our reservation. Therefore I had to book direct from Sixt at the desk and that was more expensive. That was a little bit disappointing....

Very poor customer service! I end up paying 300 Euro extra coverage with Surprise rental although I have already paid for full coverage when I booked with Kayak! They didn't accept any debt card or cash with my approval of credit card authorization, they asked to block 1600Euro on my card as a condition,! I have never seen this anywhere in Europe! I rent a car every year everywhere for the last 30 years ans i have never experienced such a complicated process! Therewas no variation of cars except a tiny fiat 500 which was too small for my family and I, although I have booked a medium size online! Also, Kayak online booking experience wasvery poor cause they end up witha double booking with enterprise car rental a d I lost all my down payment

Service is quick snd efficient. Cars sre great. No waste of time in the pickup snd drop off

Staff are helpful

Arrive early if it’s a weekend, line is quite long

It was easy to rent a car and they were helpful. Plus it was a really affordable way to explore Portugal!

Great service and easy pick up and drop off

Car hire run very smooth