Audi car hires in Zagreb

No pick up from the airport. Had to take a taxi. It’s been 10 days now and my deposit has not been refunded yet.

I had a couple obstacles in my experience. I rented a pick up truck with plates from tamaulipas. I mention that because that could get you pulled over by the police. They explained to me that they have a sticker on the window that gives permission to drive the car in the city and you have to explain that to the police. "Just in case you get stopped". It was stressful having to worry about being stopped. Then they had to change my truck because a permit was expired. They had checked when I picked up and said it was fine. I had to pause my day to wait for then an hour to get a new truck. The truck was in good condition at least.

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good cstemer service exlent experience

Straight forward and easy process, although I feel extension's should cost relatively the same as the reserved days (imo,) other than that no issues!

Responsiveness

My reservation was cancelled and I had to pay a lot more to rebook again with them directly I have raised a request to Expedia and asked for a refund.

Came two hours before scheduled pickup time and were doing mandatory full coverage to take the car. Seems scammy

Expedia did not allow me to pay for insurance during the booking process and informed me to pay $26 at OK Mobility's counter, but during the pick up they asked me to pay €50 instead. So I didn't pick up the car and I only wasted 3 hours negotiating and contacting Expedia with no help and therefore it was a horrible experience for me and my family.

My rental experience with Enterprise was great. Staff was very competent and explained to me into a great detail elements of the rental contract. The car was clean, comfortable and very economic on gas usage. Return of the vehicle was effortless. I highly recommend this rental company.

Thanks to Hertz in Zagreb . I have a safe option to travel when I am needing to go visit my family . Thank you Hertz for making my vacation easier and safer .

I picked the Enterprise at Zagreb airport because I wanted to work with an American (at least affiliated) company and I want a VW Golf. I was offered an Opel Astra. When I asked if a VW Golf was available, I was told that the agency did not even have a Golf. I understand that when rental cars are listed they always say "or similar", but you should be allowed to list a car as a comparable if you don't have one in your fleet. They should have listed "Opel Astra, Or Similar". I was also surprised to learn that insurance was an option with agent at the airport. When I made my reservation, I purchased insurance, which was through a third-party provided. The desk agent told me if I wanted to purchase insurance through them, I should have selevted "NO" during booking and then that would open the option to purchase insurance at time of vehicel pickup. That makes no sense to me. Additionally, the agent charged me a 2,400 Euro deposit since I did not purchase insurance through them. Lastly, the had over 90,000km on it and had several system failure lights that displayed after I left the lot.Lucklily the car drive fine and was clearn. Overall, I would not recommend renting from Enterprise at Zagreb airport.