Van Hire in Denver, Colorado

Everything was super smooth and worth every penny. Crystal and Josh were both especially helpful and super quick with my pickup process. I unfortunately didn’t get the mama name when I dropped off be the drop off process was also super quick and efficient! 10 out of 10. Will definitely rent from Alamo again!

Staff was professional, helpful, and friendly. Pricing was reasonable. Best experience I’ve ever had with a rental car company.

I upgraded to a larger vehicle, but when I came out, there was going to be a slight wait to get one. I went ahead and took the size I had originally reserved because I was in a hurry (plane had been delayed twice) thinking I would straighten it out when I returned. However, upon return, the office had already lowered the cost to the original amount, so there was no follow up visit I needed. Other businesses could learn some tips from the way I was greeted and treated. I will rent from Alamo again.

The agent that helped me out was great - his name was "The Anthony" - he was knowledgeable, friendly, helpful and kind. The car was nice, too, but it had a lot of dings and scratches on it. It looked like most of them were noted on the report, but then when I went to take it back, they accused me of damaging the hood of the car (I did not). I've never had a rental car place try something like that before. I trusted Sixt to be fair and honest about their car, but now I feel betrayed.

Jake was a big help getting me checked in quickly and finding a perfect car from their inventory!

Smooth transaction. Car was not washed and washer fluid was empty. Mostly a positive experience. I will return.

Outstanding!

It’s an outstanding location to rent a car Andy Apple white is a outstanding manager that’s cares about customer service the car was clean the process was easy and everyone’s attitude were friendly I will rent from them again

The car was filthy. The driver-side window didn't work; it kept going down and would not let you close it without trying to raise it multiple times. The car wasn't ready for pickup. We had to wait 6 hours before we could get a filthy car with less than a quarter of a tank.

WY too long a line, and took way too long at the counter

Vehicle was not thoroughly cleaned (still had trash in it from previous users). Cracked windshield. Not enough customer service people to service customers in a timely manner (particularly at pickup).

It was easy... and fast

They overcharged me and added fraudulent fees.

Car was completely dirty-so much that I actually video taped it. The guy who was supposed to take us to the car was rude and on his phone. I had to keep asking for help.

The rental car got a flat. Resolving this simple issue through budget has taken 72 hours and dozens of phone calls. Still not done.

The pick up was fine. They gave me an old and worn Chevy Tahoe after telling me there were no other options on the lot. When I went outside to find it, it was literally sitting next to a brand new model. I went back and said I preferred the new model and they let me switch, worked out in the end but very annoying.

have a customer call centre that can EASILY REACHED! I want to speak with an agent! stop with the press 1 press 6 press 2 press get lost! NOW My rental was extended, and charged and confirmed by email that the extension had been completed and paid for. I did not have faith that the call centre lady truly had a grasp on what was what, however, she did charge my card, so i figured that she had. I called back to confirm a few hours later, seems all was set. You can guess that ending can't you? It wasn't extended. thankfully Daniel at the local branch fixed this. Now YOU FFIX THE CALL CENTRE - Oh, btw, an international licence does not work n your hertz customer page. Fix that as well.

No sense of urgency at the rental counter, the agent and process was slow, long wait line, which is not ideal after a long day of travel, getting luggage, taking a shuttle bus to the rental, etc

Be more transparent with ALL the Fees and Taxes. Give me the bottom line WITH Insurance and ALL Fees.

The shuttle is understaffed and the available SUV is not AWD. Avoid.

Nobody seemed interested in serving clients standing in line. Pickup was very slow. 4 people available behind counter but served one at a time.

The customer service was horrible .. no one wanted to help me I asked two people to help me .. both of them told me they were busy and to go find some one else .. I stood there and waited for 15 min .. when the next shuttle came around .. the lady said I can help who’s next. I immediately said something to her and she said , I was busy at the time is there no one there to help you I said no . Still no one helped me .. eventually some one showed up to help me… i told him what happened he just looked at me. So I said ok im going to just let it go. Then they gave me my car , the Car gas tank wasn’t on full and it smelled like smoke , cigarettes . I pulled up to the exit and I told the employee hey this gas tank isn’t on full and the car smells like smoke . He said I will note it that the car smells like smoke and the gas tank you can bring it back on this . i bring the car back , the clerk tells me to leave the keys in the car shuttle would be over there . I get in the shuttle and I goto board my plane . As I’m boarding I checked my email. And i got my receipt . They CHARGED ME A SMOKING FEE FOR $400! … Messing up my credit card and I’m pretty sure it’s going to mess with my credit score . This place is a nightmare . It’s poorly ran and it looks like they hire any one to work there .. the rate was $35 a day and it def shows why

I wish rental car companies would not encourage their employees to engage tired travellers with relentless upselling based on fear mongering. Usually it is for unnecessary insurance. In CO, it is the Chain Law, which requires chains in a heavy snowstorm - regardless of the car - and chains are not permitted by the rental company. Their solutuon is to push for a vastly more expensive SUV that has AWD but still would nkt satisfy the Chain Law. Why not just put snow tires on rental cars for people who are primarily coming ro CO to ski? There is always a line at the rental counter and the upselling may add profit for the rental company, but it makes a simple check in and pick up experience much longer and more frustrating for all customers. It is also disingenous and misleading. People on vacation want to relax and be on their way, not argue with rental employees who have clearly been trained to extend rather than shorten the rental process.

There weren’t any cars available but Thrifty still charged my credit card for insurance. Will not recommend or try snd rent from again.