Car Hire in Panhandle Florida

Cost is always a factor, but in this case, price was competitive and availability was superior to other rental car companies.

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I thought I had already paid for rental on Kayak when I spent $300 reserving it. I get to Hertz to pick it up and they slap a $500 security hold on me. Even after I selected no extra fee for liability. Meaning everything was on me if something happened.

Car had large dent/ scratch in roof but did not notify me of it and gave no opportunity for me to relay to them before leaving parking lot.

It couldn't have been easier to rent the car. Very happy with the service.

The car was old with holes in the drivers seat but clean. Staff was efficient

Great but car had some issues !!!

Customer service

Horrible!! I reserved a car just to find out the location was completely out

I didn't have a happy experience AT ALL. I rented a 15 passenger van 2 months PRIOR to my pick up date. Something went wrong and they didn't have what I asked to rent, BUT I COULD HAVE A 12 PASSENGER VAN FOR THE PRICE OF THE 15, SINCE THE RATES INCREASED. Not once was I notified that there was a problem, not one apology from anyone on the counter. For my so called inconvenience, I was told to bring the van back empty (not filled with gas) and I should just be happy I got any van because I showed up for pickup at 2:30pm instead of 12pm. I was late due to a flight delay in St Louis, MO but you had the option to cancel my rental after 2 hours late. JUST WOW. When I did return the van before my scheduled time, I was charged $206.79 for 20.7 gallons at $9.99/gallon. I would have filled the van up had I known that! I will never use Budget or Avis again. I don't know why I bothered writing this. You got your money, NO ONE CARES!

The guy who checked me in, Archie, was excellent. Provided helpful info about the area and was pleasant and professional.

The lady at the front desk was extremely helpful and very nice. It made my trip so much easier. Thank you.

What a mess in Pensacola. Two agents for a line of people stretching out into the baggage claim. 40 minutes in line to get the car. Otherwise no issues.

The person at the counter told me she couldn’t add my AARP discount I had todo that thru the 800# . She had filled out a contract on an up sale vehicle and I advised that’s not what I needed as I was taking it one way and flying back. She had me go out and compare the 2 and make my decision. I can back to a line of customers in which I had no issue waiting my turn as I chose to walk out and look at the vehicles. She called me back to the counter asked which on I wanted made notes on the contract and sent me on my way. Never corrected the contract so I shouldn’t have signed it and waited until I got proper paperwork. I got the vehicle drove 30 miles to my home to load things and called the 800# about my AARP discount in which I’m told has to be done at the rental counter where I picked up the vehicle from. He gave me a direct # which I called back several (18) times with lapse in between and she never answered. I called the 800# back once I got to PA to see if I could extend my reservation for 2 days until my flight left so I’m not depending on others to take me to the airport when my flight leaves Monday and was told it would be an additional 560$ for 2 days. However since I didn’t get my discount from the original agreement they could take off $175 to $180 if I did return the car by the original specified time. I turned it in as agreed and wasn’t given my discount. I will not be renting from their company again.

Convenient pickup and drop off.