Car Hire in San Luis Obispo Wine Country

I had to cancel my rental car last minute because they didn't take my particular credit card. Unfortunately, the insurance company that they use did take my credit card and charged me $33.00 that I still haven't gotten back. Budget told me that I would be credited the full $30 back on Friday. That didn't happen and now I am having to dispute the charge with my bank. Please help me if you can and willing.

Agents and car Arrived 30min late to pick up location which meant I had to prepay gas which was more then the car rental Itself and not proportionate to usage.

Check in good. Inside of windshield was so dirty when driving into sun it was difficult to see.

Overall good. Love working w/the local agent on town.

I requested an economy car and was given a pickup truck. I was not told I was receiving a truck until the keys were handed to me. Normally this would be considered an upgrade, however the gas mileage between the two vehicles was the reason I wanted to select an economy car.

Good service at pick up. Choice of vehicles. No mechanical problems.

Please note there are two Hertz locations - one at the airport and one down the road. There was a lack of communication between them both and they each seem to be staffed by just one person.

Upon the recommendation of my significant other, we called Hertz to verify our reservation for a car with pickup set for July 9, the original reservation was made in January 2021. We called the Hertz location we were picking up from directly. The representative we spoke with told us someone had called and cancelled the reservation on July 5. When we questioned the person who had cancelled the car as neither of us had called Hertz to cancel she responded "the cancellation came from central reservation." She then told us they did not have the car we reserved and would not provide any alternatives other than giving us the number for Avis. I continued to ask who cancelled the reservation and she kept attempting to gaslight us and explain to us how we had cancelled the reservation. Rather than find a solution she then hung up on us. The fact we reserved the convertible for an affordable price months in advance, coupled with the fact Hertz had no convertible leads me to believe Hertz merely cancelled our reservation without any notice and rented the convertible for a higher price. This caused us to rent the car for a higher price since it was last notice. I will never rent from Hertz again.

The car was not available at the pickup time. I spent the money in the Uber in vain and even the rest of the day no rental car to pick up was guaranteed. And that after having gotten a confirmation and emails from you. What an unreliable service !!! I will not book cars via you and priceline anymore. At least the guy in the rental car office was honest, but that didn't give me my agreed to car. Highly disappointing!